Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at moorlandspetsupplies@gmail.com. Please note that returns will need to be sent to the following address: 2B Tunstall Road Biddulph Stoke-On -Trent Staffordshire ST8 6HH

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at moorlandspetsupplies@gmail.com.

we want you to be happy with your purchase. If you are not completely satisfied, you may be eligible for a return or refund in accordance with this policy and your statutory rights.

Returned items must be:

• Unused

• In their original condition

• In their original packaging where possible

• Complete with any accessories or included items

We reserve the right to refuse a refund if returned goods do not meet these requirements.

Non-Returnable Items

For hygiene, health and safety reasons, the following items cannot usually be returned unless faulty:

• Opened dog treats or food

• Perishable products

• Personalised or custom-made items

• Items showing signs of use

This does not affect your statutory rights where goods are faulty, damaged or not as described.

Faulty or Damaged Items

If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible.

Where a product is confirmed as faulty or supplied in error, we will offer an appropriate remedy which may include:

• Replacement

• Repair

• Full or partial refund

In some cases, we may request photographs to assist with the assessment of a claim.

Return Process

Before returning an item, please contact us using the details above

We may provide instructions for returning the item and advise whether return postage will be reimbursed.

Returns sent without prior contact may take longer to process.

Refunds

Once a return has been received and inspected, any approved refund will be processed using the original payment method.

Please allow sufficient time for your payment provider to complete the transaction.

Delivery charges may not be refundable unless the return results from our error or a faulty item.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation.